It can be used to gain remote access to machines either in internal networks or external networks over internet. If used on internal networks, it doesn’t require internet access. Gives you the ability to work across satellite-latent connections to see what the user is seeing.Allows for multi-factor authentication, including the use of smart cards such as Common Access Cards (CACs).Offers built-in integration with Web Help Desk (WHD) that allows you to launch remote sessions from WHD, and enables automatic ticket creation (DRS only).Lets you remotely access sleeping and powered-off computers.Provides multi-platform desktop sharing and remote control.Enables you to remotely troubleshoot and see what the user sees on their workstation.Here are some of the many ways Dameware can help you: It is comprised of two key products- Dameware Remote Support ( DRS) and Dameware Mini Remote Control ( MRC), and these are available in a stand-alone version or a centralized version. Allows multiple parties to connect and view an issue, and interact by sending and receiving files.It enables you to lock the user's keyboard so that latency doesn't interfere with the ability to fix user issues.

You can provide a link in chat to invite the user and other required parties to the session.

Dameware mrc